California Privacy Policy
INTRODUCTION
Along with the information included in our Privacy Policy, under the California Consumer Privacy Act ("CCPA") effective January 1, 2020, all California residents have the right to know and request access to their personal information that is collected, used and disclosed within the past 12 months. The residents have the right to delete their personal information under the CCPA and opt-out of selling where that occurs. The necessary instructions for submitting a request under the CCPA is mentioned below. We will not discriminate against you even if you choose to exercise any of your privacy rights under the CCPA.
HOW TO SUBMIT A REQUEST TO KNOW, ACCESS, OR DELETE?
If you are a resident of California and would like to submit a request to know, access, or delete your personal information, feel free to contact us at support@truestrom.com or complete a web form from our contact us page. Also, if you are a California resident and would like to submit a request to opt-out of selling, you can send us an email here: support@truestrom.com
WHAT HAPPENS AFTER YOU SUBMIT A REQUEST TO KNOW, ACCESS, OR DELETE?
After you submit a request to know, access, or delete your personal information, we firstly confirm your identity. For the verification/confirmation, we take some reasonable steps including asking you to provide us some of your information that confirms your identity. If you wish to designate an authorized person to request on your behalf, please let us know beforehand when submitting your request.
We will provide you with access to or delete your personal information once you request it, but in some circumstances, under the CCPA we may not provide access or delete that information. For example, we will not be able to delete the personal information that is needed to complete the transaction for which the personal information was collected initially. Also, we are not required to delete the personal information to detect illegal activity or fraudulent/ for tax purposes or bookkeeping, or even for legal purposes.
Please note that: We are not required to provide access or delete your personal information where your identity could not be verified or where the information would/could breach other's privacy or legitimate rights like intellectual property or legally privileged materials. In case, we restrict your request due to any of the instances, we will provide you with an explanation on why that step has been taken by us and a contact point for any other inquiries.
Any request you place with us can be processed in no more than 45days from the day we receive your request. But if in case, we require an extension, we will notify you and process your request in no more than 90 days of your request.
Please note that the customers are limited to only two requests to access their personal information within 12 months. The "Do not Sell" requests are generally processed within 15 days of the request.
PERSONAL INFORMATION COLLECTED, USED, AND SHARED WITHIN THE PAST 12 MONTHS
The California state residents have the right to know what categories of personal information have been collected from them within the past 12 months period. The categories include all the information like from where that details were collected, the purpose of collection: business or commercial, and the service provider/third parties with whom your information was shared. Below is a chart that will make it clear for you. Also, these categories of personal information are set forth under California law and we did not necessarily collect all of the personal information listed for any given person.
| WHAT PERSONAL INFORMATION WE COLLECT | WHERE WE GET IT? | WHY WE COLLECT IT? | WITH WHOM DO WE SHARE IT | WHETHER WE "SELL" IT? |
|---|---|---|---|---|
| We collect your real name, alias, postal address, Ips address, email address and your account name. | From Costumer directly. | To Fulfill the order and to manage relationship with customer. | We share the information with Order fulfillment service providers, customer service providers, advertising service providers, data analytics service providers, marketing service providers, fraud prevention service providers, and transaction processors. | The sharing of your email address in some instances may be considered a “sale” under California law. |
| Categories of personal information described in subdivision (e) of Section 1798.80 (e.g., telephone number). | From Costumer directly. | To Fulfill the order and to manage relationship with customer. | The information is shared with Customer service providers, advertising service providers, data analytics service providers, marketing service providers, and transaction processors. | No. |
| Information like age, gender that is protected under California or Federal law. | From Costumer directly. | To provide our service provider, to conduct data analysis, pricing, marketing, market research, and for legal compliance. | The information is shared with Customer service providers, advertising service providers, data analytics service providers, marketing service providers, and transaction processors. | No. |
| Information of commercial nature like the personal property; products or services purchased, obtained, or considered; or other purchasing or consuming histories or tendencies. | From Costumer directly. | To provide our services provider, to conduct data analysis, pricing, marketing, fraud/abuse prevention, legal compliance and accounting requirements, and payment processing. | The information is shared with Advertising service providers, data analytics service providers, and marketing service providers. | No. |
| Internet or other electronic network activity information, including, browsing history, search history, and information regarding a costumer's interaction with an Internet Web site, application, or advertisement. | We collect Costumer's IP addresses and interactions with our website through web technologies as explained more fully in our Privacy Notice. | To provide it to our service provider for data analysis, pricing, and marketing. | The information is shared with Advertising service providers, data analytics service providers, and marketing service providers. | The sharing of your IP address and/or unique device identifier may be considered a “sale” under California law. |
| Geolocation data. | We collect zip codes from costumers directly. | To provide it to our service provider, for data analysis, and fraud/abuse prevention, and for legal compliance. | The information is shared with Order fulfillment service providers, customer service providers, and data analytics service providers. | No. |
| Conclusions drawn from any of the information identified in this chart to create a profile about a customer reflecting the costumer's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | From the costumer directly, based on purchases, returns, and preferences. | For customer relationship management. | The information is shared with Marketing service providers and data analytics service providers. | No. |
Other than the one mentioned in the above chart, we do not sell or disclose the personal information of our customers to third parties or service providers for a business/commercial purpose within the past 12 months period from the effective date mentioned at the bottom of this notice.
CONTACT FOR MORE INFORMATION OR QUESTIONS?
If you have any other queries regarding this California Privacy Policy and related rights described above, please contact us:
By email at: support@truestrom.com
EFFECTIVE DATE
This California Privacy Policy was last updated on November 18, 2020, and is effective as of January 1, 2020.