Privacy Policy
INTRODUCTION
Thank you for visiting our privacy policy. This policy applies to information collected through any mobile applications, computer devices, and data collection forms, through truestrom.com and all other affiliated links to this policy from any location where this policy is published by other affiliated domains (herein collectively referred to as "site" or "us").
To ensure that your experience on the website is as pleasant as possible so that we can focus on doing what we do best, we may work with trusted service providers that focus on technical aspects such as order fulfillment and web development.
We want you to know that we take the privacy, security and confidentiality of your information very seriously, including any information that can identify you or can be reasonably used to identify you ("personal information" or "PI"). We also want you to know what information we collect, why we collect it, and how we will process this information. Finally, we want you to be able to control your personal information so that when you need to update or correct your information or want to opt out of receiving certain communications, you can do so easily. In short, this policy is for you. Please read carefully.
Please note the arbitration clause set out below, requires you to arbitrate any personal claims against True Strom.
Individual arbitration means that you will not have, and will give up the right to let a judge or jury decide your claim, and you may not be litigated as a collective, comprehensive ability, or representative.
Consent
Accessing the site and/or creating an account with us or allowing others to use the site on your behalf means that you agree to the collection, use, disclosure, transfer and storage of personal or other person’s information received by us as a result of such use in accordance with this policy.
California residents
For California residents, effective January 1, 2020, please refer to our California Privacy Policy for more information about your rights in relation to the personal information we collect, use, and disclose. If there is any conflict between this notice and the California privacy policy, the California privacy policy shall prevail.
What information is collected?
Although an individual may not be identifiable, we may collect and store information that you provide to us through the website or that you provide to our customer service department, as described below;
Personal Information
We may collect personal information from website users in a variety of situations. Some examples are as follows: We may collect your name, billing address, shipping address, email address, phone number, credit card number, and expiration date when you make a purchase. This information is used to provide the products and services you have requested or requested, process and submit orders, submit orders and send confirmation (or other transaction information) and / or provide customer service.
1. If you fill out a form in our store, we may collect your name, email address, postal address, postal code, and preferences. This information will be used to provide you with products that may be of interest to you and to provide you with the information you request.
2. If you create an account with us, we may collect your name, email address, postal address, postal code, date of birth, and gender. This information will be used to help you track your order, let you know about special offers, website-related updates, and facilitate payment during the purchase process.
3. If you sign up to receive our promotional emails, we may collect your name, email address, gender, and postal code. This information can be used to contact you about sales, special offers, and new features offered on the site.
4. If you contact us with questions or request a live chat with us, we may collect your name and email address. This information can be used to answer your questions or contact you if we are disconnected from the live chat.
5. If you participate in promotional activities sponsored by us (such as contests, sweepstakes), we may collect your name, email address and other contact information. This information will be used to comply with the terms of promotion and to contact you about promotions and special offers, sales, and new features available through the website. You will also comply with the terms attached to such promotions.
6. If you choose to participate in one of our online surveys, we may collect your name, age, postal code, shopping habits, email address and/or postal address. This information will be used to help us provide us with relevant information about consumers.
We may also collect, collect and aggregate information (including personal information) provided to us by our marketing service providers and other suppliers. This information may include information about current customers or subscribers and is used for a variety of purposes, including enabling us to provide the most relevant, timely and exciting offers and announcements tailored specifically to you and your interests. Of course, you can visit your account through the website at any time to update your information or change your preferences for receiving our advertisements and other information. (For more information, please refer to the section below entitled How to access, correct and update my personal information?)
The above section provides examples of personal information that we may collect through the website and how we may use such personal information information. .If you do not want us to collect your personal information, please do not provide it to us.
Electronic Information
You do not need to create an account with us to use the website. When you use the website, which includes browsing our products and / or contacting us for inquiries, we will collect certain electronic information, some or all of which it may not be able to identify you ("electronic information"). Electronic information we collect includes, but is not limited to, Internet Protocol (IP) addresses, Internet browser information, other features of your equipment and software, the domain name of your Internet Service Provider (ISP), your approximate geographic location, your use of our website records, your usage time, and aggregated personal information that cannot be used to specifically identify you. Such information is passively collected using various technologies and generally cannot be used alone to identify you. This information is used to analyze and improve the website and to provide our customers with a satisfactory shopping experience. We may also receive certain electronic information (including but not limited to the above types) from various third parties. The electronic information we receive from third parties may be combined with the information we collect in accordance with the provisions of this document, including personal information. If non-personal electronic information is combined with personal information, it can be regarded as personal information. However, when the data cannot identify an individual, it will not be regarded as personal information. Below, we provide additional information about the non-personal information we collect:
COOKIES and other session identifiers:
Like many websites, we use a technology called "cookies." A cookie is a piece of information placed on your browser when you visit a website. In many cases, the information collected through cookies (and related technologies) is used in an unrecognizable way and does not involve any personal information. For example, we use the information we collect about website users to optimize our website and understand traffic and usage patterns. In other cases, we will associate the information collected through cookies and related technologies with personal information. In this case, this privacy policy governs how we use this information. Additionally, if your location-aware device settings allow us to receive geo-location information or data, we may collect that information automatically. Cookie helps provide additional functionality to the site and helps us analyze site usage more accurately. For example, a site may set a cookie in your browser to allow you to visit the site in the future. We use cookies to monitor and maintain information about your use of the website. Cookies are also used to track the identity of the website you visited before visiting the website; otherwise, we will not track information about your use of other websites. Cookies also allow us to maintain selections in the shopping cart when the user leaves the site without payment. The site does not use cookies to store your account information because this information is stored securely on the server. When you log in to the website with your username and password, we will assign you a secure session ID. The server then passes your information to you through this secure session ID. Cookies can be session cookies (that is, they only last for one browser session) or persistent cookies (that is, they will continue to exist in your browser until they are deleted or expire). Some of the cookies we use may be flash cookies or Adobe cookies. Although they are harmless, they may contain demographic information, and depending on your browser, these cookies are generally not deleted when your cookie is deleted. Check your browser to determine where these types of cookies are stored and how to delete them. Although we recommend that you keep cookies enabled, as they allow you to take advantage of certain features of the website, you can control the use and control of our cookies. However, if you choose not to allow cookies to be placed in accordance with the provisions here, you may not be able to use or enjoy all the services and features of the website. Specifically, you can configure settings (i) to receive notifications when you receive a new cookie, (ii) to disable cookies or (iii) to delete cookies. For information on how to do this, refer to the help section of your web browser. If you sign up for our SMS (marketing, etc.) program, cookies can be used to personalize your experience (for example, to send you personalized text messages, such as shopping cart reminders, order updates).
Other websites, including mobile applications and social media platforms
If you use a social media platform or your mobile device (or other means of communication) to interact with the website, that platform or application may have a specific privacy statement. Information related to it. For example, if you use a mobile application and your mobile device settings allow it, we may collect mobile location information from your device. If you have questions about the security and privacy settings of your mobile device, please refer to the instructions on how to adjust the settings provided by your mobile service provider or device manufacturer. We do not control the data collection or privacy practices of any third-party platforms that you visit our website or contact us. Before using or downloading any application, you should review the privacy policies and terms of use of any third-party website, and review and use the controls and settings available on your device to reflect your preferences.
How can I access, correct and update my personal information?
You can access, correct and/or update certain personal information you have provided to us by logging in to your account from our website and then you can update your information.
How do we use the collected information?
We may use personal information when necessary to meet your requirements, including through the following ways:
Access and use: If you provide personal information to access or use the website or any of its functions, we will use your personal information to provide access to or use of website or its functions and to monitor your use of websites or specific functions.
Internal business purposes: We may use your personal information for internal business purposes, including but not limited to helping us improve the content and functions of the site, better understand our users, improve the site, prevent, identify or resolve fraudulent activities, Manage your account and provide you with customer service, as well as general management of the website and our business.
Marketing: We may use your personal information to communicate with you for certain marketing and advertising purposes, including but not limited to notifying you of offers, contests or surveys that you may be interested in, and displaying or closing content and advertisements that may be related to your related website. If you want to change or update your personal information or change your subscription preferences, you can follow the provisions of this document.
Specific reasons: If you provide personal information for a specific reason, we may use personal information related to the reason for providing it. For example, if you contact us via email, we will use the personal information you provide to answer your question or try to solve your question, and we will reply to the email address of the contact source.
Aggregated data: In order to better understand and serve website users, we (directly or in cooperation with our marketing service providers) may conduct aggregated research on customer demographics, interests and behaviors. Regarding personal information and other information we provide or receive. For example, we may combine information about website visitors in a way that does not identify them to determine the best way to target our marketing and the products we offer in certain areas of the country. This research may be compiled and analyzed in an aggregated form, and the aggregated information will not identify you personally, and is classified and is not regarded as personal information under this policy.
With whom do we share your information?
We will only share personal information provided to us through the website or through our customer service department with your consent or in accordance with this policy. Here are examples of cases where we share your personal information:
Service Providers: If you choose to make a purchase on the website, we may collect your credit card number, billing address, and other information related to such purchases, collected information to complete your purchase and provide such information or other personal information that you provide to our service providers and vendors to complete your purchase (for example, to process your credit card) and provide our service to you.
Third Parties related to Business Transfers: Like any business, as our business develops, we may sell, transfer, buy, transfer, merge or otherwise acquire or dispose of certain businesses or assets of the company. In the case of such or similar events, personal information may be part of the transferred assets. You acknowledge and agree that we and / or the successors or acquirers of our service providers will continue to have the right to use your personal and other information in accordance with the terms of this privacy policy.
Subsidiaries and Affiliates: We may also share your personal information with our subsidiaries and / or affiliates in accordance with this privacy policy. Our subsidiaries and affiliated companies will be required to process and maintain any personal information in accordance with this privacy policy.
Agents, Consultants, and Related Third Parties: Like many companies, we sometimes engage other companies to perform certain business functions on our behalf so that we can focus on our core business. Some examples of these services include, but are not limited to, payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and transportation, distribution of promotional and marketing material, website evaluation, analysis of data and, if applicable, cleaning data. For the services provided by these partners to us, we may provide them or allow them to access certain personal information, but we authorize them to use this information only for the purposes related to the services for which they have signed a contract.
Marketing: The personal information you provide to us and information about your order may be combined with our records and other personally identifiable information from third-party sources. This information will be used to improve our future marketing efforts. This information may also be shared with our third-party service providers and other marketers who may be interested in your products or services. If you do not want us to share your personal information with these types of parties, please send an email to support@truestrom.com. This right to opt-out does not extend to aggregate information that we share with our marketing partners, advertisers and others from time to time that does not constitute personal information.
Legal requirements: If required by law (including but not limited to responding to subpoena or requests from police, courts or government agencies), or if we sincerely believe that we may disclose your personal information, such actions are necessary (i) compliance Legal obligations, (ii) to protect or defend the rights, interests or property of ours or other customers or users, (iii) to take action in emergency situations to protect the personal safety of users, websites or the public or (iv) to protect
Other uses: If we intend to use any personal information in any way not specified in this document, we will notify you of such intended use before or at the time when the personal information is collected, or we will obtain your consent after such collection, But before that, talk about use. We will respect your choice of personal information and inform you of any other intended use of that information.
What steps have been taken to ensure the security of my information?
We have implemented information security measures, including management, technical and physical controls designed to protect personal information reasonably. Although we have and will continue to take important measures to protect this information, please understand that no company, including us, can completely eliminate all security risks related to personal information.
We use a variety of security measures, including Secure Socket Layer (SSL) encryption technology, to protect information collected, transmitted, and retained. If you choose to set up an account on the website, you will be asked to provide your email address and password. You must provide a valid email address and password to create and maintain accounts and access account information. We recommend that you choose a password of at least 8 characters and consider adding numbers or special characters to further strengthen your password. To help protect your personal information, you should be careful to provide your password to others and change it regularly. If you wish to update your password, or if you discover that your password has been lost, stolen, or used without authorization, please contact us at support@truerstrom.com.
Please note that we may store personal information, or that such information may be contained in databases that are owned and maintained by our affiliates, agents, or third-party service providers. We take commercially reasonable measures to protect the security and confidentiality of all personal information provided through the website to prevent loss, misuse, unauthorized access, inadvertent disclosure, alteration, and / or destruction. Nevertheless, no transmission over the Internet or email is completely secure or error-free. Any, email sent to or from the site may not always be secure. Please keep this in mind when disclosing any personal information via the Internet or email.
We will not ask or ask you to provide your personal information or other personal information via unsecured or unsolicited email or telephone communications at any time. We are very concerned about identity theft and what is currently called "phishing." Protecting information to help protect you from identity theft is one of our top priorities. If you receive these types of emails, please contact us to bring them to our attention. For more information on phishing, visit the Federal Trade Commission's website.
What other choices do I have regarding my personal information?
You have many choices regarding your personal information. We will respect your choices regarding personal information. By creating and maintaining a user account on the website, you will be able to log in and update your account information (including contact information). You can also write to us at support@truestrom.com to update your contact information or change your subscription preferences. In addition, you can:
Limit the personal data you provide: You can use the website and restrict the personal information you provide by disabling cookies or not registering an account with us. If you choose to restrict the personal information you provide and/or disable cookies, you may not be able to use certain features of the website. For example, to purchase goods and services on the website, you must provide payment and shipping information.
Manage your subscription preferences: We may send your information via email or SMS. If you provide your mobile phone number and request to receive information via SMS, we may provide the information in this way. In addition, we can send automatic text messages (if you agree). When you agree to receive our automated text messages, please note that your consent includes agreeing to receive pre-recorded and/or auto-dial telemarketing text messages or non-automatic messages from True Strom and its affiliates, or your phone number Send the name you provided. In addition, you understand that consent is not a condition of purchase, and message and data rates may apply. Additional terms and conditions will be provided when registering for any automatic message, including message frequency.
For email marketing: You will have the opportunity to change your subscription preferences by clicking the "unsubscribe" hyperlink contained in all promotional emails sent by or on our behalf. Please note that while we will comply with all subscription requests as soon as possible, it may take up to 5-10 business days for them to take effect. Please note that even if you choose not to receive promotional information in the future, if you use the e-commerce function of the website, you may still receive certain transaction information related to the purchase or delivery of the purchased products. Therefore, if you order online, we will send you an email confirming your order. If we have questions about your order, we may need to contact you by phone, email, or mail. Also, opting out will not remove you from messages we send in accordance with relevant laws or regulations. You can ask us not to contact you by SMS at any time by replying to the SMS after receiving the SMS. For automated text messages, you will have the opportunity to opt out by replying "stop" to any message you receive. Please note that you hereby agree to receive a confirmation message in response to any opt-out request.
Social media and other public platforms: When you contact us through social media platforms or applications, you may also manage to share certain personal information with us. Please refer to the privacy settings of social media sites or applications to determine how you can adjust your permissions and manage our interaction with your social media platforms or applications. In other words, we want you to know that when you post information on public forums (including publicly viewable social media platforms), everyone who visits those platform pages can use the information. Be very careful when revealing any information in chat rooms, forums, and other public posting areas. We are not responsible for others' use of information that you disclose in chat rooms, forums, and other public disclosure areas.
Third-party advertisers: We may use advertisers, third-party advertising networks, and other advertising companies to place advertisements on our website and third-party websites. Please note that such advertising companies may collect information about your visits to our website (for example, through cookies, web beacons and other technologies) to allow such advertising companies to promote products or services to you in order to control what is provided to you advertising, the browser and which pages you are viewing when these ads are served.
What happens when I link to or from another website?
The website may contain links to other websites that we do not operate or control ("third-party websites"). The policies and procedures specified in this document do not apply to any third-party websites. If applicable, the owners and operators of all third-party websites are responsible for all personal information provided, collected, maintained, stored, or otherwise disclosed on these websites. A link on the website does not mean that we endorse or have reviewed the third-party website, including its privacy policy (if any). We strongly recommend that you contact these sites directly to obtain information about their privacy policies.
If you visit the website through a link from one of our advertising or marketing partners, the website may contain frames from the relevant advertising or marketing partner. However, the information you provide to us through these framed pages is collected by us, and our use of such information is subject to this policy.
How do we respond to do not track signals?
Please note that our website does not support the "Do Not Track" browser setting, and currently does not participate in any "Do Not Track" framework that allows us to respond to your signals or other mechanisms for collecting your personal information or non personal identifiable information.
Is information collected from children?
These websites are not aimed at children, nor are they aimed at children. We do not knowingly collect or intend to collect personal information from anyone under the age of 13. If you are under 13, you must not provide us with any personal information, and you must only use the website with the knowledge, permission, and participation of your parents or guardians. We encourage parents and legal guardians to monitor their children’s Internet usage and help enforce our policies by instructing their children to never provide personal information through the website without parental consent. If you have reason to believe that a child under the age of 13 has provided us with personal information, please contact us and we will endeavor to delete that information from our database.
What happens if I access the website from outside the United States?
Please note that the website is only available to users in the United States. If you visit the website from outside the United States, please note that by using the website, you will send information (including personal information) to the United States where our server is located. We will retain and process your personal information in accordance with the privacy laws of the United States and this policy. Please note that the privacy laws of the United States may be different and, in some cases, may be considered less protective than the privacy laws of other countries. Therefore, by providing your personal information, you agree to use your personal information for the purposes identified in this policy and transfer your personal information to the United States, as described above.
How will I be notified of changes to this policy?
The website and our business may change from time to time according to the needs. Therefore (and other business and/or technical reasons), it may be necessary for us to make changes to this policy. We reserve the right to update, change, amend or modify this policy at any time without notice. Please review this policy regularly, especially before providing any personal information.
If we make material changes to this policy (as determined by us), we will post a notice on the website to notify users of these changes and to provide you with an opportunity to take action on these changes prior to implementation. In some cases, we may also send emails to notify registered users of upcoming changes.
The last update date for this policy is the previous date. If you continue to use this website after changes or amendments to this policy take effect, it means that you accept the terms of the current policy after those amendments.
ARBITRATION: CLAIMS MUST BE BROUGHT ON AN INDIVIDUAL BASIS
By using this website, you agree to any dispute arising out of or in any way related to this policy, its implementation or interpretation, or suspected violation, breach of contract or misrepresentation, and any of its terms.If relevant, it should be sent to a judicial arbitration and mediation services company for binding arbitration. ("JAMS") in the Los Angeles area of California. Arbitration means that you will not and give up the right to let a judge or jury decide your claim. Your right to exchange information and other findings before the hearing and to appeal is more restricted than your right to sue in court.
This arbitration clause is equally binding on claims submitted by us and claims submitted by you or others. The arbitration will be conducted in accordance with the applicable JAMS rules. The parties to the arbitration will enjoy the same claims, legal rights and remedies as the court in the arbitration. A neutral arbitrator will be selected according to JAMS simplified arbitration rules, which will provide you with a reasonable opportunity to participate in the selection of arbitrators. In addition, both parties agree that any dispute regarding whether the scope of this arbitration clause covers a claim will be submitted to the arbitrator, not to the court for decision. The parties to the arbitration have full rights to seek legal counsel on their behalf. All arbitration fees (including arbitrator fees) will be paid by us. Unless you submit for arbitration, you may have to pay the initial application fee, which will not exceed the application fee incurred by you in the arbitration tribunal. If you do not win the arbitration, you will not have to pay the fees and costs incurred by the other party. In arbitration, the parties may make reasonable discoveries and must reasonably exchange non-privileged information related to the dispute. The arbitrator's award must be in writing and provide a written statement of the basic results and conclusions of the investigation. The arbitrator has no right to make errors of law or legal reasoning, and the award may be reversed or corrected on appeal to a court of competent jurisdiction due to such errors. As an exception to this arbitration clause, no person bound by this clause will be excluded from seeking remedies in disputes or claims for a total amount of less than US $ 10,000. These disputes or claims may be submitted to a court of legal jurisdiction.
Any arbitration will be conducted on an individual basis only, and not within the scope of collective, combined, or representative capabilities. It is clearly understood and agreed that neither you nor True Strom have the right to arbitrate any disputes covered by this arbitration clause as a collective, merger, representative, collective or private attorney general lawsuit, and the arbitrator will not have the right to proceed in a collective , Representative, collective or private general actions. This means:
• You cannot make a claim as a plaintiff or a class member in a class action, combined action, or representative action.
• Arbitrators cannot consolidate claims from more than one person into a single case, nor can they preside over any merger, collective or representative arbitration proceedings (unless we both agree to change this).
• The decision or ruling of an arbitrator in a personal case can only affect the person making the claim, not other True Strom customers, and cannot be used to determine other disputes with other customers.
If any part of the arbitration agreement in this section is found to be unenforceable, the unenforceable clause will be removed and the remaining arbitration clauses will be enforced (but in any event there will be no class, representative or private attorney general arbitration). If any class action restriction is found to be illegal or unenforceable, the illegal or unenforceable restriction will be separated from this arbitration clause, and any class action will not be subject to this arbitration clause and will be submitted to court. This arbitration clause is governed by the Federal Arbitration Law and can be enforced in any court with jurisdiction.