Frequently Asked Questions (FAQ)
Top Questions Asked
All orders placed in True Strom have an average processing time of 1-2 business days. If the order volume is high, it may take an additional 2 to 3 days to process.
Please note that during the holiday season and severe weather conditions, shipping delays may occur. However, once your order has been shipped, you will receive a shipment confirmation mail that will also contain your tracking information.
After you place an order, you can check its status any time you want. You can visit our Order Status page to track your order.
Once your order has been shipped, you will also receive a shipment confirmation email that will contain your UPS and/or USPS tracking information.
No. Your credit card will not be charged until your order has been shipped. Once you receive the tracking number confirmation email, then only we will charge your credit card according to your purchase.
ORDERING QUESTIONS
You can use Visa, MasterCard, American Express, Discover and PayPal according to your preferences.
For size chart, please click here.
If you are having a problem while placing an order, make sure that all of your billing information tallies with the one that appears on your credit card statement.
In case, if you still face the same problem, please contact our customer service and they will be happy to provide the required assistance.
No. Your credit card will not be charged until your order has been shipped. Once you receive the tracking number confirmation email, then only we will charge your credit card according to your purchase.
After you place your order, you will receive a copy of your receipt at the email address that you specified on your order.
You will receive the confirmation email typically within minutes or between 1-2 hours after placing your order.
If you become our registered user, you don’t have to enter all of your information time and again to place an order. Once you become our registered user, you can add multiple shipping addresses for gifts, get access to your wish list, save your payment information, track orders quickly, and manage all of your e-mail preferences.
Once your order has been shipped, you will receive a shipment confirmation e-mail.
The delivery time mainly depends upon the shipping service you choose. We do not take any responsibility for the delayed delivery caused by the peak holiday season or weather conditions.
You cannot cancel or make changes to an order once it has been placed. However, we can offer free returns. After you receive your order, visit our site Shipping and Returns for more information.
No, we do not ship internationally. Currently, we are providing our service in United States only.
SHIPPING QUESTIONS
After you place an order, you can check its status any time you want. You can visit our Order Status page to track your order.
Once your order has been shipped, you will also receive a shipment confirmation email that will contain your tracking information.
All orders placed in Trus Strom have an average processing time of 1-2 business days. If the order volume is high, it may take an additional 2 to 3 days to process.
Please note that during the holiday season and severe weather conditions, shipping delays may occur. However, once your order has been shipped, you will receive a shipment confirmation email that will also contain your tracking information.
The order date is the day you made your purchase and the ship date is the day when your order is shipped from our warehouse.
We do not currently ship to P.O boxes or APO/FPO addresses due to security reasons.
RETURN/EXCHANGE QUESTIONS
You can click here Shipping & Returns to get more information about our return/exchange policy.
MISCELLANEOUS QUESTIONS
If you want to get updated with everything about True Strom, you can simply sign up with us and you will be able to get e-mail updates about new products, sales, promotions, announcements, and events.
This may happen when the item is no longer in stock or sold out.
There are several reasons behind the cancelation of your order, but the below-mentioned can be one of the reasons. So please make sure to read it.
- The item you are trying to order is sold out or out of stock.
- The other reason maybe because we were unable to verify your billing information and/or your billing address does not match the credit card on file for the order. In case the billing address stated on the order does not match with what the credit card issuer or bank has on file, contact your credit card issuer or bank to verify that the billing information is correct. Once the information is updated, you can place your order by using the correct billing address.
Note: If the order cancellation was due to the above-mentioned cause, you will receive an email confirming your order’s cancellation. If you have paid for the order through PayPal, the charged amount for the canceled items will be refunded back to the original form of payment. The refunds can take 5-10 business days depending on your financial institution
Please click “SUBSCRIBE” link on the bottom of our website’s Home page to subscribe to our emails.
To “UNSUBSCRIBE” please click on the unsubscribe link found at the bottom of the email.
Please click here to view our Privacy Policy.
Yes, your personal and credit card information is secure from unauthorized access and use. All of our transactions are made through a secure server where your computer and server send data back and forth in an encrypted format.
In such case, please reach out to us at support@truestrom.com. Make sure to include the order number, SKU number, color, and name of product if possible. If you do not have any idea about the product, you can send a picture of the front and back of the product in our email.
If you have not received your order but your tracking information states that your package was delivered by the carrier, you must contact us within 30 days from the delivery date to file a claim.
We will provide you the necessary assistance during the claiming process. Please note that the claims can take up to 30 days depending upon the shipping carrier used.